Pringa Terms of service

Last Updated: September 2, 2022

The following terms and conditions govern all access to and use of the Pringa Slack application, and service (together, the “Pringa Service”) including all content, services, and products available at or through the Pringa Service.

The Pringa Service is owned and operated by Pringa technologies Private Limited (“Pringa”, “we”, “our” or “us”). The Pringa Service is offered subject to your acceptance of the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published from time to time on the Website (collectively, the “Agreement”).

Please read the Agreement carefully before accessing or using the Pringa Service. By accessing or using any part of the Pringa Service, you agree to become bound by the terms and conditions of the Agreement. If you do not agree to all the terms and conditions of the Agreement, then you may not access or use the Pringa Service.

1. Description of the Pringa Service

The Pringa Service allows run employee engagement programs like Intros, Watercooler posts, and celebrations in your Slack workspace.

Pringa may also, in the future, update current services and/or features or offer new services and/or features to the Pringa Service (including, the release of new tools). Such updated or new features and/or services shall be subject to the terms and conditions of the Agreement.

Access to the Pringa Service is permitted on a temporary basis. We reserve the right to modify or discontinue offering or updating the Pringa Service at any time without notice.

2. No association with Slack

Pringa and Slack Technologies Inc, the provider of the Slack communication service, (“Slack”) are different entities. There is no relationship between Pringa and Slack, other than Pringa being a licensee and user of the Slack API for the purpose of providing the Pringa Service. Slack is not responsible for the Pringa Service and will not provide support for the Pringa Service.

This Agreement does not apply to your use of the Slack services. Such use is governed by the Slack Terms of Service available on the website slack.com.

3. Capacity

In order to use the Pringa Service, you must be 16 years of age or older. You must also have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws.

4. Your Pringa Account and Personal Data

To use the Pringa Service, you must install the Pringa Slack app in your Slack workspace.

You may create a Pringa Account in your personal capacity (in which case the terms “you” or “your” apply to yourself only) or on behalf of a company or other legal entity which you have the authority to bind (in which case the terms “you” or “your” shall refer to such entity and all permitted Members and Administrative Users (as defined in the Slack Terms of Service).

By installing the Pringa Slack app in your Slack workspace, you grant us access to and permission to process personal data in your Slack account and, if you are a data controller of personal information, to process personal data of the Slack user accounts you give us access to by installing the Pringa app. The processing of your personal data is subject to our Privacy Policy which is hereby incorporated by reference.

You are fully responsible for all activities that occur under your Pringa Account and any other actions taken in connection with it, whether by yourself or other users. You must immediately notify Pringa of any unauthorized uses and users of your Pringa Account or any other breaches of security. Pringa will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

5. Subscriptions

You may access and use the Pringa Service on any of our subscription plans:

Free plan: The free plan allows access to a maximum of 24 active users in your Slack workspace. This plan allows restricted access to Pringa services. Paid plans: There are 3 paid plans. Standard, Premium and Enterprise. For these paid plans, you will be charged based on the number of active users using Pringa in a tiered pricing model.

You may only use the Pringa Service within the limits of your subscription level. You may upgrade your subscription level.

5.1 Purchase of Paid Subscriptions

To purchase a Paid Subscription to the Pringa Service, you will be required to select a subscription level and provide accurate information regarding your credit card or other payment instruments. You agree to our third party service providers, including Stripe, storing and using your payment card information for the purpose of processing the payment.

You agree to pay Pringa all amounts specified in the applicable subscription plan in accordance with the Agreement.

By providing your payment instrument details, you authorize Pringa or companies who work on Pringa’s behalf, such as payment processors, to bill your payment instrument in advance for the relevant subscription fee on the date you purchase a Paid Subscription to the Pringa Service (the “Initial Billing Date”) and on each monthly or annual anniversary (as applicable, depending on your chosen subscription plan) of the Initial Billing Date (the “Subsequent Billing Date(s)”). The Initial Billing Date and any Subsequent Billing Dates are together referred to herein as the “Billing Date(s)”.

The relevant subscription fees:

• shall be payable in the US dollars;
• are, subject to clause 5.4, non-refundable; and
• are exclusive of any applicable sales tax, which shall be added to the bill at the appropriate rate.

If, for any reason, we are unable to bill your payment instrument or process the payment of the relevant subscription fee within thirty (30) days of the Billing Date, and without prejudice to any of our other rights and remedies:

• we may, without liability to you, disable your Pringa Account and access to all or part of the Pringa Services and - we shall be under no obligation to provide any or all of the Pringa Services.

If you dispute any charges you must let Pringa know within twenty (20) days after the Billing Date.

We reserve the right to change our prices for the Paid Subscriptions in the future. Price changes for existing Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. If we do change prices, we will provide you with at least one month’s notice of the change on the Website and in an email to you. Your continued use of the Pringa Service after the price change becomes effective constitutes your agreement to pay the new price.

5.2. Automatic Renewal

Your Paid Subscription will automatically renew at the end of every month or year (as applicable, depending on your chosen subscription plan) after the Billing Date, unless you cancel your Paid Subscription in accordance with clause 5.4.

5.3 Changes to the level of Paid Subscription

Changes to your Paid Subscription level, including the reduction or addition of features and limitations on use of the Pringa Services, shall take effect immediately.

5.4. Cancellation of Paid Subscription

You may cancel your Paid Subscription by notifying us at support@pringa.io. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service. Subject to the below paragraph, you will not receive a refund for subscription fees paid to us.

If you are a consumer residing in the European Union, and do not use the Pringa Service for business purposes, you have the right to cancel your Paid Subscription and receive a full refund within fourteen (14) days of purchase.

6. Trials

From time to time, Pringa may offer trials of a Paid Subscription for a specified period without payment (the “Trial”). Pringa reserves the right, in its absolute discretion, to determine your eligibility for a Trial, and to withdraw or to modify a Trial at any time without prior notice and with no liability.

For some Trials, Pringa will require you to provide your payment details to start the Trial. At the end of such Trials, we may automatically start to bill you for the Paid Subscription on the first day following the end of the Trial in accordance with clause 5. By providing your payment details in conjunction with the Trial, you agree to this charge. If you do not want this charge, you must change your subscription to the Free Service by notifying us at feedback@pringa.io before the end of the Trial.

7. Money Back Guarantee

If the Pringa Services do not for any reason meet your expectations, you may request that Pringa immediately cancel your Paid Subscription and refund all subscriptions fees paid to Pringa up until that date, provided that:

• you request the refund from Pringa by contacting us at support@pringa.io within thirty (30) days after the date the Paid Subscription was initially purchased;
• the subject Paid Subscription is the first Paid Subscription for the Pringa Services you have purchased (including under a different Pringa Account);
• you have fully complied with the terms of the Agreement; and
• you have not upgraded your Paid Subscription.

8. Intellectual Property

We are the owner or the licensee of all intellectual property rights in the Pringa Service and in the material published on it. We grant you: a limited, non-exclusive, revocable license to make use of the Pringa Service (excluding the Website) within the limits of the Subscription level you have purchased; and

This license shall terminate when the Agreement terminates in accordance with clause 12.

The Agreement does not transfer any of Pringa’s or any of Pringa’s licensors’ intellectual property to you. The title to such intellectual property will remain solely with Pringa or Pringa’s licensors (as applicable).

All Pringa trademarks, service marks, trade names, logos, domain names, and any other features of the Pringa brand are the sole property of Pringa. Your use of the Pringa Service grants you no right or license to reproduce or otherwise use any of Pringa’s trademarks, service marks, trade names, logos, domain names, or any other features of the Pringa brand, whether for commercial or non-commercial use.

9. Third Party Sites

The Pringa Service may contain links to other independent third-party websites (Third-party Sites). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgment regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.

10. Changes

We reserve the right to change the Agreement at any time for any reason. Any changes we may make to the Agreement in the future will be notified to you by posting an updated version of the Agreement on this page. Your continued use of or access to the Pringa Service following the changes to the Agreement constitutes acceptance of those changes.

11. Termination

Pringa may terminate the Agreement and suspend your access to all or any part of the Pringa Service immediately by contacting you at your email address on record if:

1. you commit a breach of the Agreement, as determined by us in our discretion, or we suspect that may be the case; or
2. we consider termination necessary to protect the integrity or security of the systems used by us at any time. If you wish to terminate the Agreement, you must seize usage of the Pringa Service.

On termination of the Agreement by any party and for any reason all rights granted to you under the Agreement shall cease and you must immediately cease all activities authorized by the Agreement, including your use of the Pringa Service.

12. Disclaimer of Warranties

To the maximum extent permitted by law, the Pringa Service is provided “as is” and “as available”. Pringa hereby disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including, without limitation, the warranties of merchantability and fitness for a particular purpose and non-infringement. Pringa does not warrant that the Pringa Service will be complete, accurate, reliable, timely, secure, error-free or that access thereto will be continuous or uninterrupted. You understand that you are using the Pringa Service at your own discretion and risk.

The provisions in this clause do not affect your statutory or mandatory rights which cannot be excluded by applicable law.

13. Limitation of Liability

In no event will Pringa be liable with respect to any subject matter of the Agreement under contract, negligence, strict liability, or other legal or equitable claims for (i) any indirect, special, incidental or consequential loss or damages; (ii) loss of profit, business, revenue, anticipated savings, business opportunity; (iii) the cost of procurement for substitute products or services; or (iv) the cost of interruption of use or loss or corruption of data.

Our maximum aggregate liability under or in connection with the Agreement shall in all circumstances be limited to the fees paid by you to Pringa in the one (1) year under this Agreement prior to the cause of action.

Pringa shall have no liability for any failure or delay due to matters beyond its reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

You represent and warrant that your use of the Pringa Service will be in strict accordance with the Agreement. In particular, you represent and warrant that:

1. you will provide us with accurate information (where required);
2. you will not use the Pringa Service in the event of an emergency;
3. you will not use the Pringa Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the Agreement, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the Pringa Service;
4. you will not infringe our intellectual property rights or those of any third party in relation to your use of the Pringa Service;
5. you will not do any of the following in relation to your use of the Pringa Service: be obscene, offensive, hateful or inflammatory, defame any person, promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, promote violence, promote any illegal activity, promote sexually explicit material, disclose the name, address, telephone number, e-mail address, or any other personal data in respect of any individual without their consent, harass, upset, embarrass, threaten, alarm, or annoy any other person, be likely to mislead or deceive any person, impersonate any person, or misrepresent your identity or affiliation with any person, contain any advertising or promote any services or web links to other sites;
6. you will not use the Pringa Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
7. you will not collect or harvest any information or data from any content or our systems or attempt to decipher any transmissions to or from the servers running the Pringa Service.

In the event that you breach this clause, Pringa may terminate your access to the Pringa Service immediately.

14. Indemnification

You agree to indemnify and hold harmless Pringa and its respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Pringa Service, including but not limited to your violation of the Agreement.

15. Law and Jurisdiction

The Agreement, and any non-contractual obligations arising hereunder, will be governed by US law. Any dispute arising from, or related to, the Agreement shall be subject to the exclusive jurisdiction of the courts of the United States.

16. Miscellaneous

The Agreement constitutes the entire agreement between Pringa and you concerning the provision of the Pringa Services.

The Agreement is between you and us and is not intended to grant rights, including the right to enforce any of its terms, to any other person. Any failure or delay by us to enforce the Agreement or any provision thereof shall not waive our right to do so.

We may transfer our rights and obligations under the Agreement to a third party, but this will not affect your rights under the Agreement.

Each of the terms and conditions of the Agreement operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect and will be construed as far as possible to give effect to the parties’ intentions as originally expressed in the Agreement.

17. Contact

If you have any questions, comments, or requests regarding the Agreement, please email support@pringa.io.